Customer Service Policy

Our customer service team is available to help with questions about products, order status, shipping, returns, refunds and policy clarification. All support requests are submitted through our contact page.

When submitting a request, please provide your order number and relevant details so our team can assist you efficiently. We aim to respond to valid inquiries as promptly as possible.

Our support team can help you initiate returns, track packages, resolve delivery concerns, and clarify our store policies. We cannot alter fixed policy terms, including return windows, shipping arrangements or refund processing timelines.

We ask all customers to communicate respectfully. We reserve the right to discontinue support for abusive, harassing or unreasonable communications.

All order-related support, return approvals and refund confirmations are managed via messages started from our contact page.

All order pricing and refund calculations are stated in USD.